Refund & Cancellation Policy
Effective Date: January 1, 2026 | Last Updated: 2026
1. Milestone-Based Commercial Model
At ElevateStack, custom projects follow transparent, milestone-based billing agreed upon prior to project kickoff. Because our deliverables consist of custom intellectual work and software development, payments are tied to explicit deliverable approval stages.
2. Discovery & Initial Deposit
Initial project deposits cover discovery sessions, architecture planning, and wireframe creation. If a project is cancelled prior to the commencement of design and development work, unutilized deposit funds (less administrative and research costs) may be refunded upon written mutual agreement.
3. In-Progress Project Cancellation
If a project is cancelled after design mockups or development phases have been approved, payments made for completed and approved milestones are non-refundable. The client retains ownership of all assets produced up to the last approved milestone.
4. Monthly Maintenance Retainers
Monthly website maintenance agreements may be cancelled at any time with a 15-day written notice prior to the next billing cycle. Fees for the current active billing cycle are non-refundable.
5. Questions & Direct Support
We pride ourselves on transparent collaboration. If at any point you have questions or concerns regarding project delivery, please contact the ElevateStack Team directly at +91-9324946434.